Returns and cancellations

Changing your mind

You can cancel an order at any time before it is dispatched and we refund you in full. After delivery you have 30 days to tell us you want to return a tire.

For a full refund a tire must come back unused and unfitted, with no marks from mounting on a wheel and its labels still on. A tire that has been fitted or driven on cannot be sold again as new, so the refund is reduced by the value it has lost, which for a fitted tire is usually most of its price.

Ordered the wrong size?

Tell us before the tires are fitted and we will arrange an exchange for the right size.

How to return a tire

1. Contact us with your order number and which items you are returning.
2. We reply with the return address and how to send it.
3. Send it back within 14 days of telling us. For a change of mind, the cost of return postage is yours; for anything faulty or sent in error, we collect it at our cost.

Refunds

We refund the price you paid, including the original delivery charge, within 14 days of receiving the return, to the card you paid with.

Faulty or wrong items

If a tire is faulty, damaged in transit, or not what you ordered, we collect it at our cost and replace or refund it, your choice. This is in addition to any rights you have under your state's law.

Manufacturer's warranty

Every tire is new and carries its manufacturer's warranty against defects in materials and workmanship. If you think a fitted tire has a manufacturing fault, contact us and we will take the claim up with the manufacturer for you.

Our address

2500 Enterprise Drive, Suffolk, VA 23434